Thank you for shopping with ElleAuraShop.in. We strive to provide high-quality fashion products and a seamless online shopping experience. This Cancellation Policy explains how cancellations are handled for purchases made through our website. By placing an order with us, you agree to the terms described below.
1. Overview
At ElleAuraShop.in, you may request the cancellation of your order under certain conditions before the item is dispatched. Our goal is to support our customers while balancing operational needs once orders enter processing and shipping stages.
This policy applies to all purchases made directly through elleaurashop.in and is governed by the terms and conditions of the website. All cancellations must be requested in compliance with the procedures outlined herein.
2. When Can You Cancel an Order?
You may request to cancel your order before it has been processed or shipped. Orders typically begin processing shortly after they are placed, and once processing or shipping has started, cancellation may no longer be possible.
To be eligible for cancellation:
The cancellation request must be made as soon as possible after placing the order.
You cannot cancel the order after you receive a shipping confirmation or tracking number.
Custom, personalized, or made-to-order items may not be eligible for cancellation once production has begun (as per product terms).
3. How to Request Cancellation
To request an order cancellation:
Visit the Contact Us page and send a cancellation request through the provided email or phone number. You may also contact us at:
Email: elleaura9@gmail.com
Phone/WhatsApp: +91 9873576896
Include the following details in your cancellation request:
Your order number
Full name
Contact email/phone number
Reason for cancellation
Our customer care team will review your request and respond promptly to confirm whether your order can be canceled.
4. Cancellation Confirmation
Once your cancellation request is received:
We will check the status of your order in our system.
If the order has not yet been dispatched, we will process the cancellation.
You will receive an email or message confirming the cancellation.
If the order has already been shipped, we will not be able to cancel it. In such cases, you may be eligible to return the product after delivery under our Return & Refund Policy.
5. Refunds for Canceled Orders
For canceled orders eligible under this policy:
A refund will be issued through the original payment method used at the time of purchase.
The time taken for the refund to reach your account may vary depending on your payment provider or bank.
Refund processing timelines typically range from 5–15 business days, but can vary with different banks and payment systems.
6. Exceptions and Non-Cancellable Items
Certain products and situations may be excluded from cancellation:
Items that have already been processed or shipped.
Custom or personalized products once production has begun.
Any promotional or final-sale items if specified as non-cancelable on the product page.
7. Changes to This Policy
ElleAuraShop.in may revise this Cancellation Policy periodically to reflect changes in legal requirements, business operations, or customer feedback. Updates will be posted on the website, and continued use of the site signifies your acceptance of any changes.
