At ElleAura Shop, we are committed to delivering your favorite products in a safe, timely, and reliable manner. This Shipping Policy explains how orders are processed, shipped, and delivered so that you have complete clarity before making a purchase with us.
Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on Sundays or public holidays. During high-demand periods, sales, or promotional events, processing times may be slightly longer. You will receive an email confirmation once your order has been successfully placed and another notification when it has been dispatched from our warehouse.
Shipping Charges and Delivery Options
Shipping charges for your order will be calculated and displayed at checkout.
Standard Shipping: 5–7 business days.
Expedited Delivery: 7–10 business days.
Note: Delivery times are estimates and not guarantees.
We partner with trusted courier services to ensure your package reaches you in excellent condition. The exact delivery time may vary depending on your location, weather conditions, or unforeseen logistical delays.
Tracking Your Order
Once your order has been shipped, we will send you a tracking number via email or SMS. You can use this number to track your shipment in real time on the courier partner’s website. If you experience any difficulty tracking your order, our customer support team will be happy to assist you.
Delivery Locations
We currently deliver across most locations in India. In case your address falls under a non-serviceable area, we will notify you promptly and issue a full refund. Please ensure that the shipping address provided at checkout is accurate and complete to avoid delivery delays.
Failed or Delayed Deliveries
If a delivery attempt fails due to incorrect address details, unavailability of the recipient, or refusal to accept the package, additional shipping charges may apply for re-delivery. ElleAura Shop will not be responsible for delays caused by natural disasters, strikes, or circumstances beyond our control.
Damaged or Lost Packages
In the rare event that your package arrives damaged or goes missing in transit, please contact us within 48 hours of delivery with photos and order details. We will coordinate with the courier partner to resolve the issue through replacement or refund as applicable.
Order Modifications
Changes to the shipping address or order details can only be made before the order is dispatched. Once shipped, we are unable to modify the delivery information.
Contact Us
For any questions regarding shipping, delivery status, or charges, feel free to reach out to our support team at the contact details provided on our website. We are always here to help and ensure you have a smooth shopping experience with ElleAura Shop.
Thank you for choosing ElleAura Shop—we appreciate your trust and strive to deliver happiness with every order.
